Fidelity Support

Assistance for your Digital Asset Trading

Fidelity Support is a platform that offers comprehensive assistance to users engaged in digital asset trading. Whether you are new to the world of crypto or a seasoned trader, Fidelity Support provides a range of services to ensure your trading experience is smooth and hassle-free.

Our team of experts is available round-the-clock to help you with any queries or issues you may encounter, from account setup to trade execution and beyond. Trust Fidelity Support to be your partner in the exciting and fast-evolving world of digital asset trading.

FAQ

How do I fund my account?

We have the support department, which will help you with all payment issues. Please contact us.

How long does a money transfer take?

When transferring money to or from your Fidelity account, there are different factors that will determine when the funds will be available in your account. While the timeline for these transfers can range from a few days to up to 5 days in the case of international transfers, it is important to note that there can be delays that are out of Fidelity control.

Can I fund my account in different currencies?

You can fund your account in a currency other than the account currency. Deposits in any currency which differ from your base account currency will be subjected to a conversion fee.

How do I withdraw funds?

To withdraw funds from your Fidelity account:
1. Go to the main menu
2. > Deposits and Transfers
3. Click Withdraw funds
4. Select the Fidelity account you want to withdraw money from
5. Enter the Withdrawal amount and the currency
6. When done click Transfer

Can I withdraw funds from my trading account directly to my bank card?

Yes, Fidelity offer the ability to withdraw funds directly to a bank card.

Can I open more than one account?

Unfortunately, you can’t open several different types of accounts with Fidelity

What are commission credits and how can I use them?

When trading products that have commission fees such as stocks, ETFs, futures, and bonds, you can use commission credits. You pay all the trading fees when executing the trade and at the end of the day we will refund any commission costs that are covered by your credit balance. The refund will be in the currency of your main account.

How are my funds protected with Fidelity ?

We use Negative Balance Protection to provide the security of your funds.

In which currencies can I open an account?

You can open an account in the following currencies:

AED, AUD, CAD, CHF, CNH, CZK, DKK, EUR, GBP, HKD, HUF, ILS.